Home breadcrumb separator Help Centre breadcrumb separator Credit cards breadcrumb separator Card issues
Login
Home breadcrumb separator Help Centre breadcrumb separator Credit cards breadcrumb separator Card issues

Card issues​

How to freeze or report your card lost or stolen, replacement cards and more.

Always remember:

Never share your one-time passcode with anyone, even if they say they’re from Vanquis. 

Report your card lost or stolen

  • If your card is lost or stolen, you can report it in the Vanquis App in just a few seconds. 
  • Just misplaced it? You can temporarily freeze your card to keep it secure while you look for it.
  • Make sure you have the latest version of the app installed.

Need more help?

  • See the FAQs below for more support.
  • Prefer to call us? Call 0800 783 9003* in the UK or +44161 444 4495* from abroad – we’re here 24/7.

Frequently asked questions

Do you have a live chat service? FAQ arrow
How do I report my card lost or stolen? FAQ arrow
How do I get a PIN reminder? FAQ arrow
How do I freeze my card? FAQ arrow
I'm trying to Freeze my card but it says there's an error.  Can you help? FAQ arrow
What should I do if the cash machine has retained my card? FAQ arrow
My card has been locked due to too many failed PIN attempts can you help me? FAQ arrow
My card is damaged. How do I get a new one? FAQ arrow
My card's been stolen. What do I do? FAQ arrow
My new card has not arrived. What should I do? FAQ arrow
Why does my app homepage say my account is locked? FAQ arrow
Can I change my PIN number? FAQ arrow
Why was my card declined when trying to withdraw cash? FAQ arrow
My credit card has expired. Why have I not received a new one? FAQ arrow

*Call charge information

Network charges may apply. Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from mobiles and landlines. You can find our opening hours and contact information on our contact us page.

Search help topics