Credit cards help

Frequently asked questions about managing and using your card, making payments and purchases and transactions.

Which cards need to be activated and how to activate.

Apple Pay and Google Pay

Benefits of adding your card to a digital wallet, how to do this and more.

Where you can find your CVV for online purchases.

How to freeze or report your card lost or stolen, replacement cards and more.

Credit limit increases and decreases, accepting an offer, how long it takes and more.

Declined transactions

Why your card was declined when trying to make a purchase.

Direct Debits and debit cards

How to set up amend, or cancel a Direct Debit as well as adding and changing a debit card.

Fees and charges

When might there be a fee or charge on your account.

General card use

Info on withdrawing cash, cards that haven't been used for a while and more.

Everything you need to know about using your card abroad.

Your current interest rate, how we charge interest and the different interest types.

Money transfers

How to request a money transfer, how long it takes and more.

What to do if you have overpaid or your account is in credit.

Payment clearance times

How long payments take to clear, depending on how you made your payment.

How to get a PIN reminder, change your PIN or unlock it.

Purchase queries

Support with fake or faulty goods, duplicate transactions and approving online purchases.

How to view your statements, turn off paper statements and more.

Transaction queries

What to do if you don't recognise a transaction, pending transactions and recurring payments.

Transferring your balance

How a balance transfer offer is made, how many transfers you can request, how long it takes and more.

Info on the different payment methods you can use to pay your card and where you can pay.