Transaction Queries​

How do I request a refund on my account?

How do I dispute a transaction in the app?

How do I check my transactions in the app?

How do I cancel a pending transaction?

What should I do if a transaction is showing twice on my account?

What should I do if I don't recognise a transaction on my credit card account?

How can I stop a company from taking recurring payments from my credit card?

What does pending mean?

What is a Chargeback?

Section 75 – do you know your rights when you pay with a credit card?

I've made a purchase but the goods never came, or were faulty or fake. What should I do?

I've raised a transaction dispute claim.  What happens now?

I'm having problems reporting an issue with a transaction.  Can you help?