Help Centre Credit cards What to do if you don’t recognise a transaction, pending transactions and recurring payments.
Don’t worry – if you’ve spotted a transaction on your account you don’t recognise, follow the steps in our guide to unrecognised transactions.
If you’ve tried our helpful steps and still don’t recognise the transaction, then call us on 0330 099 3000* and we’ll help right away.
If there’s a problem with something you bought on your credit card, you might want to dispute the transaction to claim back what you paid. You can do this with us in two ways – chargeback or Section 75.
Before you get in touch with us to start the claim, try to sort the problem with the company first. If you don’t get anywhere with them, let us know why you’d like to raise a claim and we’ll do our best to help.
Here are the details on how you can contact us.
Keep in mind, this guide offers general information about card disputes and each case will be different.
To report fraud, check out our fraud information.
*Call charge information
Network charges may apply. Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from mobiles and landlines. You can find our opening hours and contact information on our contact us page.
