I'm trying to Freeze my card but it says there's an error.  Can you help?

We’re sorry you’ve had a problem. Our dedicated app support team will be able to help. Just give us a call on 0330 099 3065 or email us at [email protected].

Our opening hours are Monday to Friday 9am to 4:30pm, visit our contact us page for call charge information.

Please note, if your question is more general and not about this specific problem, please use the info on our contact us page to get in touch and we’ll get the right team to support you.

Related FAQs

Do you have a live chat service?
No, we don’t at the moment, but this help centre is packed with guidance and support to manage your credit card account. If you still need to speak to us, visit our contact us page
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If you know your card is lost or stolen, report it and place an immediate stop on the card in the Vanquis app ...
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You can view your PIN instantly in the Vanquis app ...
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