Why was my card declined when trying to withdraw cash?

Your request may have been declined because:

  • The amount requested would exceed your agreed credit limit
  • It takes you over the maximum of three daily withdrawals
  • It takes you over the maximum daily withdrawal amount of £600 (max £300 per withdrawal)

At the ATM you can only use your card to withdraw cash or for PIN services. If you requested a balance or a printed balance with your cash, your card would be returned and your request declined.

Related FAQs

Do you have a live chat service?
No, we don’t at the moment, but this help centre is packed with guidance and support to manage your credit card account. If you still need to speak to us, visit our contact us page
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How do I report my card lost or stolen?
If you know your card is lost or stolen, report it and place an immediate stop on the card in the Vanquis app ...
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How do I get a PIN reminder?
You can view your PIN instantly in the Vanquis app ...
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