Help centre

Here’s where you’ll find answers to the most frequently asked questions. Use the search bar below if you have a specific question in mind, or browse by category.

Search help topics

Popular

Are Savings with Vanquis Bank Limited protected by the Financial Services Compensation Scheme (FSCS)?

I've have had a Vanquis account opened in my name. What should I do?

Why was my card declined when trying to withdraw cash?

I've just been accepted for a credit card. When will I receive my card and PIN?

I've submitted my address change request and uploaded my documents. What happens now?

My card is damaged. How do I get a new one?

Mobile app

Your questions answered around the benefits of our app, registering, logging in and finding your way around.

Explore

Support and wellbeing

Info on card issues (freeze/lost/stolen), money worries, new customers, accessibility, bereavement and complaints

Explore

Savings

Frequently asked questions about our savings products, from new customers, managing your account, interest and general support.

Explore

Snoop

The app to track your spending and find new ways to save money

Explore

Protect yourself from fraud

Information relating to One-Time Passcodes (OTP's), un-recognised transactions, contact methods and how to protect your account from criminals.

Explore

Online Banking

How to log in, make payments and manage your account using online banking.

Explore

Credit Cards

Frequently asked questions about managing and using your card, making payments and purchases and transactions.

Explore