If you’re not receiving the SMS we’ve sent, please check your device isn’t having any network issues. If you’re receiving other text messages (by text messages we mean SMS that often show in green bubbles, not a blue iMessage or other data messages), things should be working normally.
You can go back to the app and request a new SMS. When you do this, make sure the last 3 digits of the mobile number shown on screen match yours. If they don’t, please log in to the existing Vanquis app and update your contact details.
You can also try these steps:
- Check your device isn’t set to roaming
- Restart your phone – a quick reboot often clears out any pending messages
- Make sure your SMS inbox isn’t full
- Check junk/spam message inboxes
- Switch networks – if you’re on Wi-Fi, try switching to mobile data (or vice versa)
- Give it a moment – some customers have found it can take a few minutes to arrive, especially during peak times
If you’re still having trouble receiving the SMS, our dedicated app support team is ready to help. Just give us a call on 0330 099 3065 or email us at [email protected]. Our opening hours are Monday to Friday 9am to 4:30pm, visit our contact us page for call charge information.
Please note, if your question is more general and not about this specific problem, please use the info on our contact us page to get in touch and we’ll get the right team to support you.
