How can we help?
Whatever you need, we’re here to support you. From managing your account to getting quick answers, there are a few easy ways to find what you’re looking for.
Start with our help centre
Our help centre is packed with answers – covering your account, our products and more. It’s the fastest way to get the help you need – anytime, day or night.
Whether you want to check your credit card or savings account balance, understand a transaction or update your details, it’s a great place to start.
Need to speak with us?
Most questions can be resolved quickly through our help centre or credit card app. Both are available 24/7 and designed to put you in control. If you’ve already tried these and still need to speak with someone, you can call us:
Credit card questions
Need to speak to us? Give our Customer Service Team a call on 0330 099 3000*.
Opening hours
Monday to Friday: 8:30am – 7:00pm
Saturday: 9:00am – 4:00pm
Sunday: CLOSED
Savings questions
Remember you can use Savings Online Banking to view your account balance and give us maturity instructions. If you need to call us, it’s 0191 505 0033*.
Opening hours
Monday to Friday: 9:00am – 5:00pm
Saturday: CLOSED
Sunday: CLOSED
Loan questions
Loan agreement number starts with 1? Call 0333 003 5803*.
Loan agreement number starts with 2 or you’re an ex-Sunflower customer? Call 0800 484 0080*.
Opening hours
Monday to Friday: 8:30am – 7:00pm
Saturday: 9:00am – 4:00pm
Sunday: CLOSED
Worried about money?
We’re always here to help. Just give us a call on 0330 099 3002*.
Opening hours
Monday to Friday: 8:30am – 7:00pm
Saturday: 9:00am – 4:00pm
Sunday: CLOSED
Here’s where you can find more info about Money Worries.
Credit cards and loan complaints
The best way to make a complaint about a credit card or loan is through our online complaints form below. Find out more about how we handle complaints.
How to make a credit card or loan complaint
The best way to make a complaint about a credit card or loan is through our online complaints form tap the button to start.
You can also write to us at:
Customer Care Team
Freepost RSBJ-HULA-XLGG
PO Box 399
Chatham, ME4 4WQ.
Savings complaints
If you’d like to make a complaint about your savings experience, please get in touch using these options:
How to make a savings complaint
Please note this email and phone number can only be used to make complaints about Vanquis savings.
The best way to make a complaint about your savings account is to email us: [email protected]
Or you can call us with your complaint about your savings account: 0191 505 0033*
Opening hours: 9am – 5pm Monday to Friday (excluding bank holiday)
You can also write to us at:
Vanquis Savings
Freepost RUGA-ZTJL-HBTJ
Po Box 967
Wallsend
NE28 5FD
Do more in the Vanquis Credit Card app
Our app makes it easy to manage your card on the go. Popular features include:
- PIN reminders
- Report your card lost or stolen
- Freeze or unfreeze your card
- Update your personal details
- Make payments or set up a Direct Debit
- Activate your card
Not got our app? Download it for secure access to your credit card 24/7.
* Call charge information
Network charges may apply. Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from mobiles and landlines.