How can we help?
Whatever you need, we’re here to support you. From managing your account to getting quick answers, there are a few easy ways to find what you’re looking for.
Start with our help centre
Our help centre is packed with answers – covering your account, our products and more. It’s the fastest way to get the help you need – anytime, day or night.
Whether you want to check your credit card or savings account balance, understand a transaction or update your details, it’s a great place to start.
Need to speak with us?
Most questions can be resolved quickly through our help centre or credit card app. Both are available 24/7 and designed to put you in control. If you’ve already tried these and still need to speak with someone, you can call us:
Credit card questions
Need to speak to us? Give our Customer Service Team a call on 0330 099 3000*.
Opening hours
Monday to Friday: 8:30am – 7:00pm
Saturday: 9:00am – 4:00pm
Sunday: CLOSED
Savings questions
Remember you can use Savings Online Banking to view your account balance and give us maturity instructions. If you need to call us, it’s 0191 505 0033*.
Opening hours
Monday to Friday: 9:00am – 5:00pm
Saturday: CLOSED
Sunday: CLOSED
Loan questions
Loan agreement number starts with 1? Call 0333 003 5803*.
Loan agreement number starts with 2 or you’re an ex-Sunflower customer? Call 0800 484 0080*.
Opening hours
Monday to Friday: 8:30am – 7:00pm
Saturday: 9:00am – 4:00pm
Sunday: CLOSED
Worried about money?
We’re always here to help. Just give us a call on 0330 099 3002*.
Opening hours
Monday to Friday: 8:30am – 7:00pm
Saturday: 9:00am – 4:00pm
Sunday: CLOSED
Here’s where you can find more info about Money Worries.
Complaints
If you’d like to make a complaint about your Vanquis Credit Card or Loan, please get in touch and we’ll look into it as soon as possible. The best way to do this is through our online complaints form. Find out more about how we handle complaints.
If you need to write to us or send us documents, please use this address:
Vanquis Visa Card Customer Services
PO Box 399
Chatham
ME4 4WQ
If you’d like to complain about your Vanquis Savings account, please write to us at:
Vanquis Bank Savings
Freepost RUGA-ZTJL-HBTJ
PO Box 967
Wallsend
NE28 5FD
Or email us at [email protected].
Do more in the Vanquis Credit Card app
Our app makes it easy to manage your card on the go. Popular features include:
- PIN reminders
- Report your card lost or stolen
- Freeze or unfreeze your card
- Update your personal details
- Make payments or set up a Direct Debit
- Activate your card
Not got our app? Download it for secure access to your credit card 24/7.
* Call charge information
Network charges may apply. Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from mobiles and landlines.