How can we help?
Whatever you need, we’re here to support you. From managing your account to getting quick answers, there are a few easy ways to find what you’re looking for.
Start with our help centre
Our help centre is packed with answers – covering your account, our products and more. It’s the fastest way to get the help you need – anytime, day or night.
Whether you want to check your credit card or savings account balance, understand a transaction or update your details, it’s a great place to start.
Need to speak with us?
Most questions can be resolved quickly through our help centre or credit card app. Both are available 24/7 and designed to put you in control. If you’ve already tried these and still need to speak with someone, you can call us:
Credit card questions
Need to speak to us? Give our Customer Service Team a call on 0330 099 3000*.
Opening hours
Monday to Friday: 8:30am – 7:00pm
Saturday: 9:00am – 4:00pm
Sunday: CLOSED
Savings questions
Remember you can use Savings Online Banking to view your account balance and give us maturity instructions. If you need to call us, it’s 0191 505 0033*.
Opening hours
Monday to Friday: 9:00am – 5:00pm
Saturday: CLOSED
Sunday: CLOSED
Loan questions
Need to speak to us? Give our Loans Enquiries Team a call on 0333 003 5803*.
Opening hours
Monday to Friday: 10:00am – 4:00pm
Worried about money?
We’re always here to help. Just give us a call on 0330 099 3002*.
Opening hours
Monday to Friday: 8:30am – 7:00pm
Saturday: 9:00am – 4:00pm
Sunday: CLOSED
Here’s where you can find more info about Money Worries.
Credit cards and loan complaints
The best way to make a complaint about a credit card or loan is through our online complaints form below. Find out more about how we handle complaints.
How to make a credit card or loan complaint
The best way to make a complaint about a credit card or loan is through our online complaints form tap the button to start.
You can also write to us at:
Customer Care Team
Freepost RSBJ-HULA-XLGG
PO Box 399
Chatham, ME4 4WQ.
Savings complaints
If you’d like to make a complaint about your savings experience, please get in touch using these options:
How to make a savings complaint
Please note this email and phone number can only be used to make complaints about Vanquis savings.
The best way to make a complaint about your savings account is to email us: [email protected]
Or you can call us with your complaint about your savings account: 0191 505 0033*
Opening hours: 9am – 5pm Monday to Friday (excluding bank holiday)
You can also write to us at:
Vanquis Savings
Freepost RUGA-ZTJL-HBTJ
Po Box 967
Wallsend
NE28 5FD
Download and take control today
Once you’ve downloaded the app, all you need is your phone and the email address linked to your credit card account.
- Check key info quickly – balance, credit limit and more
- Set up a Direct Debit or make a one-off payment
- View your card details and PIN
- Request a balance transfer or money transfer (subject to affordability)
- Add your card to your digital wallet
- Verify online purchases
- Check pending and recent transactions
- See all your statements
- Report your card lost or stolen, or freeze it temporarily
* Call charge information
Network charges may apply. Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from mobiles and landlines.