We may ask you to take a photo of your documents again when an extra layer of security is needed to help keep your account safe while you use the app.
Some features involve accessing personal or account-related information, so we’ll ask you to photograph your documents to confirm it’s really you before continuing. This helps make sure your details stay protected and secure.
Here’s what you need to know to get started:
- Your device’s camera must be working
- Camera permissions must be enabled for the Vanquis app
We’ll prompt you to turn on camera permissions during registration, but you can also do it manually:
For iOS users:
Settings > Apps > Vanquis > Toggle Camera on
For Android users:
Settings > Apps > Vanquis > Permissions > Allow Camera access
