There are a few things that could be affecting your ability to open the app. Here are some things to try:
- Make sure you have a secure internet connection
- Check your device isn’t jailbroken
- Make sure you’re not using a VPN when trying to log in
If you’re still having trouble opening the app, our dedicated app support team is ready to help. Just give us a call on 0330 099 3065 or email us at [email protected]. Our opening hours are Monday to Friday 9am to 4:30pm, visit our contact us page for call charge information.
Please note, if your question is more general and not about this specific problem, please use the info on our contact us page to get in touch and we’ll get the right team to support you.
