What happens if I am registered for the Vanquis app and I lose my phone?

If you’ve lost your phone, please reach out to us. We’ll block access to the app from your lost device.

We strongly recommend using a passcode or biometrics to access the app. This helps protect your info if you lose your phone. 

Related FAQs

I was using the app but it says I have to take a selfie again. Why is this? 
We may ask you to take a selfie when an extra layer of security is needed to help keep your account safe while you use…
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I have feedback on the app. How can I share it?
Got feedback on the new app? Find out how to share your thoughts and help us improve your experience.
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How do I use the new app to identify myself if I call Vanquis?
If you do need to speak to us, nothing changes for now. But in future, we’re going to use our new app to identify you when you call. This means you’ll no longer need a separate password, making it quicker and easier to deal with our Customer Team over the phone. We’ll let you know when we make this change.
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