The app says there’s scheduled maintenance. What does this mean?

This means we’ve temporarily paused access to the app while we make some important updates.

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Related FAQs

I was using the app but it says I have to take a selfie again. Why is this?

We may ask you to take a selfie when an extra layer of security is needed to help keep your account safe while you use…

I have feedback on the app. How can I share it?

Got feedback on the new app? Find out how to share your thoughts and help us improve your experience.

What happens if I am registered for the Vanquis app and I lose my phone?

If you’ve lost your phone, please reach out to us. We'll block access to the app from your lost device.