The app says there’s scheduled maintenance. What does this mean?

We’re aware of an issue currently affecting access to the app.

Our teams are investigating this and working to restore service as quickly as possible.

Please be assured that this issue is not related to your account.

We understand how important it is to be able to access your account information and we apologise for any inconvenience this may cause.

We’ll update this page with more information as soon as it becomes available.

Thank you for your patience and understanding.

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What happens if I am registered for the Vanquis app and I lose my phone?
If you’ve lost your phone, please reach out to us. We'll block access to the app from your lost device.
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