Now I am using the new app, can I delete the old one?

Now you’re registered for the new app, you’ll lose access to the old app. So yes, you can delete the old app from your device. But don’t worry, the new app has everything you’re used to using in the old app, plus plenty of new features. Here’s what you can expect from the new app…

  • Raise a dispute if you don’t recognise a transaction
  • View your full card details
  • View messages from Vanquis
  • Decrease your credit limit
  • Request to close your account

Over time we’ll be adding even more useful features here, like Chat support and Cashback rewards.

Related FAQs

I was using the app but it says I have to take a selfie again. Why is this? 
We may ask you to take a selfie when an extra layer of security is needed to help keep your account safe while you use…
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I have feedback on the app. How can I share it?
Got feedback on the new app? Find out how to share your thoughts and help us improve your experience.
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What happens if I am registered for the Vanquis app and I lose my phone?
If you’ve lost your phone, please reach out to us. We'll block access to the app from your lost device.
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