I'm being advised I need to update the app but I can't. Can you help?

If you’re using an outdated version of our app, this may limit what you can do or stop the app from working altogether.

If you’re having problems updating to the latest version, our dedicated app support team is ready to help. Just give us a call on 0330 099 3065. Our opening hours are Monday to Friday 9am to 4:30pm, visit our contact us page for call charge information.

Related FAQs

I was using the app but it says I have to take a selfie again. Why is this? 
We may ask you to take a selfie when an extra layer of security is needed to help keep your account safe while you use…
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I have feedback on the app. How can I share it?
Got feedback on the new app? Find out how to share your thoughts and help us improve your experience.
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What happens if I am registered for the Vanquis app and I lose my phone?
If you’ve lost your phone, please reach out to us. We'll block access to the app from your lost device.
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