I was using the app but it says I have to enter my passcode again – why is this? 

We may ask you to enter your passcode again when an extra layer of security is needed to help keep your account safe while you use the app.

Some features involve accessing personal or account-related information, so we’ll ask for your passcode again to confirm it’s really you before continuing. This helps make sure your details stay protected and secure.

Related FAQs

I was using the app but it says I have to take a selfie again. Why is this? 
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I have feedback on the app. How can I share it?
Got feedback on the new app? Find out how to share your thoughts and help us improve your experience.
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What happens if I am registered for the Vanquis app and I lose my phone?
If you’ve lost your phone, please reach out to us. We'll block access to the app from your lost device.
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