The email we send to you will come from [email protected].
Not receiving the email?
- Refresh your email inbox manually. Often inboxes need a little prompt to show your latest emails.
- Don’t request a new code if your email doesn’t arrive straight away. Please hold on and give the email time to reach your device – it can take up to 10 minutes (we send it immediately, but it may take your email provider a while to display it).
- Requesting a new link invalidates the one sent before, so asking for another if our email doesn’t immediately arrive can mean things take longer. It’s worth waiting for the original.
- If you still don’t receive our email after 10 mins, check your spam or junk folders. If you find it there, mark it as ‘Not spam’ so future messages go straight to your inbox.
- Also, please add [email protected] to your safe senders list so future emails go straight to your inbox.
Link not working?
- Make sure you’re opening the email on the same device you’re using to register for the app.
- Once you request another email, the link in the previous email will expire. So make sure you open the most recent email.
- If you’re unable to verify your email address via the link you’ve received within your email, tap on the ‘View in web browser’ button. Then select ‘Verify my email address’ within the web browser, not the email.
- If an error message or lost connection page is displayed when trying to verify your email address within the email, click ‘Try this alternative link’.
- Turn off or configure any VPN/ad blockers/security software you have downloaded on your device that may be blocking your access.
- Turn off your device and try again – this will help clear down any memory issues.
- Close any apps that do not need to be running (swipe them out of memory).
If you’ve tried the above steps and still having trouble receiving the email, our dedicated app support team is ready to help.
Just give us a call on 0330 099 3065 or email us at [email protected]. Our opening hours are Monday to Friday 9am to 4:30pm, visit our contact us page for call charge information.
Please note, if your question is more general and not about this specific problem, please use the info on our contact us page to get in touch and we’ll get the right team to support you.
