If you’ve been asked to take a photo of your documents again, here’s what you need to know to get started:
- Your device’s camera must be working
- Camera permissions must be enabled for the Vanquis app
We’ll prompt you to turn on camera permissions during registration, but you can also do it manually:
For iOS users:
Settings > Apps > Vanquis > Toggle Camera on
For Android users:
Settings > Apps > Vanquis > Permissions > Allow Camera access
If you’re still having trouble, our dedicated app support team is ready to help. Just give us a call on 0330 099 3065 or email us at [email protected]. Our opening hours are Monday to Friday 9am to 4:30pm, visit our contact us page for call charge information.
