We do for our credit card customers. For savings and Snoop customers, we don’t currently offer chat support – but our help centre is packed with useful guidance. If you’d prefer to speak to someone, visit our contact us page.
For credit card customers, our chat service is available in our app. It’s in the ‘Help’ tab, making it quick and easy to get support when you need it. When you start a chat, you’ll first be connected to our 24/7 virtual assistant. It can help with common questions, like queries about transactions on your account. If you need extra support, you’ll be connected to one of our live agents during opening hours.
On a mobile device and don’t already have the app? Download it here to access our chat service.
