This is a fixed percentage of your statement balance – higher than your usual contractual minimum payment amount. To help avoid persistent debt in the future, try increasing your payments to this amount if you can.
You don’t have to pay this higher amount. But if you can afford it, you’ll pay less interest and reduce your balance quicker. The percentage we suggest for your Recommended Payment will depend on your APR – we’ll let you know what the percentage is when we contact you if you’re in persistent debt.
If you think you may have a problem making your payments, please give us a call on 0330 099 3127*. Our friendly team are here to listen, not judge, and we’ll be sensitive to your individual situation.
*Call charge information
Network charges may apply. Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from mobiles and landlines.
You can find our opening hours and contact information on our contact us page.
You can also get free, independent help with your finances from these external organisations.
