Support beyond us
Get free, independent help with your finances from these organisations.
Breathing Space
If you’re getting help from an FCA-authorised debt advice provider, you might be eligible for Breathing Space – a government scheme offering up to 60 days of protection from most interest, charges, and enforcement action.
Only an FCA-authorised adviser or local authority can start it, so speak to your advice provider.
You can also find out more at StepChange.
External organisations we work with
You can get free money advice and help with your situation from a number of independent organisations. Here we’ve listed a few, along with their contact details and services they offer.
Worried about rising energy bills?
With the cost of living going up, household gas and electricity prices are increasing too. If you’re concerned, head over to the Ofgem website to check if the energy price cap affects you and see what help is available with your bills.
IncomeMax
What they do
IncomeMax has been helping people find additional income and support services since 2009.
We’ve been working with IncomeMax since 2015 and have now teamed up to provide a financial support self-help checklist for our customers, packed full of links to extra tools, resources and information. It includes help with frequently asked questions about popular topics such as Universal Credit, areas to find additional income, energy advice as well as useful organisations for almost every scenario.
Get in touch
As well as the online self-help tool available here, you can find out more about IncomeMax on their website. If you’ve been talking to us directly, we may also refer you to IncomeMax for more specialist support.
StepChange
What they do
StepChange Debt Charity offer free and impartial support and help thousands of people every year to deal with their debts and take control of their finances.
We work in partnership with StepChange to provide customers with access to free debt advice and support. Take the free Money Health Check to find out how StepChange could help you. It’s quick and easy to complete, and will give you a personalised recommendation on what to do next.
Get in touch
- Visit the StepChange website
MoneyHelper
What they do
The Money Helper website offers a wide range of information and guides on managing your money, from budgeting to pensions.
Their website also helps you find a free debt adviser, based on where you live and whether you want phone, online or face to face help. You can find this here.
Get in touch
- Visit the MoneyHelper website
National Debtline
What they do
National Debtline provides free advice and resources to help you deal with your debts. You can access National Debtline by phone, webchat, or get advice through the website. There is also a digital debt advice tool, available 24/7 which you can access here.
Business Debtline offers more specialised assistance for small business owners and the self-employed.
Get in touch
Payplan
What they do
PayPlan offer free, simple debt advice to anyone who needs it. They offer support either online or over the phone and can provide a personalised action plan to get you back in control of your finances. This includes money saving advice and checking what benefits you might be eligible for.
Get in touch
- Visit the Payplan website