First, reach out to the company and ask them to cancel your payment or subscription. If they refuse you might be able to make a chargeback claim, there are no guarantees on the outcome, but we’ll follow the process with rules set by Visa.
Usually, you’ll need to ask for a chargeback within 120 days of the transaction. If you raise it after that, we may not be able to help. Also, you can’t make a chargeback claim if you’ve already had a refund from the company.
To make a claim you’ll need to contact us and we’ll need the name of the company and details of any communication you’ve had with them about the payment.
We might ask for more details once you’ve made your claim. To make sure we can review your dispute, it’s best to share any information you have as soon as you can.
