Help centre
Here’s where you’ll find answers to the most frequently asked questions. Use the search bar below if you have a specific question in mind, or browse by category.
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Mobile app
Your questions answered around the benefits of our app, registering, logging in and finding your way around.
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Support and wellbeing
Help and support for bereavement, money worries and other challenging life situations.
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Savings help
Frequently asked questions about our savings products, from new customers, managing your account, interest and general support.
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Protect yourself from fraud
Info relating to One-Time Passcodes (OTP's), un-recognised transactions, contact methods and how to protect your account from criminals.
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Credit cards help
Frequently asked questions about managing and using your card, making payments and purchases and transactions.
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