There are several reasons why your card may have been retained. It could have expired, or a new card may be on its way to you.
If your card has been retained, you’ll need to report it lost and request a new one. You can do this quickly and easily in the app:
- Tap ‘Manage card’ on home screen
- Tap ‘Report your card lost, stolen or damaged’
We’ll send you a new card in the post, which can take up to 7-10 working days to arrive. You’ll need to activate your new card before you can use it. All this info will be in the letter that comes with your card.
Jump to the Manage card screen.
If you don’t have the app, please contact us.
