This can sometimes happen if your device has lost its internet connection or something is preventing the app from connecting to us (e.g. VPN, firewall, ad blocker or security software enabled on your device).
To try and fix the problem:
- Check you have a stable internet connection, using Wi-Fi or mobile data
- Try switching between Wi-Fi and mobile data
- If you’re using a VPN, firewall, ad blocker or security software on your device, try temporarily switching it off and then try logging in again
