Help Centre Info on card issues (freeze/lost/stolen), money worries, new customers, accessibility, bereavement and complaints.
Everyone needs a little help sometimes. Find guidance for managing money worries and real stories from customers we’ve helped through challenging times.
Concerned about persistent debt? Learn what it is and the support available to help you manage it in our guide to persistent debt.
You can also get free and independent help from trusted organisations beyond us.
Joanne began missing payments as a result of an abusive relationship so we stepped in to help her....
John reached out to us after he had trouble meeting his payments due to a gambling addiction....
Sarah's partner reached out to us to help with managing Sarah's account after a diagnosis of dementia....
