I'm having financial trouble. Can you help?

If you’re worried about your finances, please reach out to us as soon as you can. Call our friendly team on 0330 099 3002*. We’re here to listen and help you find a way forward.

We have lots of supportive information on our website including details of where you can get free money advice and help with your situation from a number of independent organisations.

You can also use our handy benefits calculator to check if you’re entitled to any extra support. It’s free and confidential, so you can make sure you’re not missing out on benefits or financial help that you’re eligible for.

*Call charge information

Network charges may apply. Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from mobiles and landlines.

You can find our opening hours and contact information on our contact us page.

 

Related FAQs

Can you help me understand if there are any benefits I’m missing out on?
Absolutely. We understand that managing your finances can be challenging at times. Our benefits calculator can help you check whether you’re entitled to any benefits or financial support you may not currently be receiving, giving you peace of mind and helping you make the most of the help available.
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I’m worried about my finances can you help?
Worried about your finances? Find out how to get support, access free advice, and speak to our team for help.
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How will you contact me if I’m in persistent debt?
We’ll send you a letter or email to tell you how you can repay your balance quicker – and avoid paying more in interest and fees ...
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