Yes, if your account is in arrears Vanquis may pass your account to a third party called a debt collection agency (DCA). A DCA is an external company that manages Vanquis accounts on our behalf.
They’ll be in touch to complete an affordability assessment. This will help them choose the support option that fits your personal circumstances.
If your account is passed to a DCA, you’ll get a letter from the DCA advising how much is outstanding and what to do next.
