Skip to content

Our products
Take control
Help
About

Login

Home

Support and wellbeing

Money Problems

Savings accounts

Vehicle finance Snoop money-saving app Loans

Second charge mortgages

Our blog Benefits calculator Credit card interest calculator Support beyond us

Contact us Lost or stolen card or device Problem transaction on your card Mobile app

About us Investor centre Careers Media centre Our Foundation

Compare our credit cards Credit builder credit card Balance transfer credit card Credit cards for bad credit Low APR balance transfer credit card Travel Credit Card

Trip to Orlando

We’re flying 50 Vanquis Credit Card customers and their families to Florida.

Discover the Vanquis App

Check your balance, make payments and get up-to-date account info.

Compare our savings accounts Our easy access accounts Our fixed rate accounts Our notice accounts Our cash ISAs Frequently asked questions

Explore loans Loans for bad credit Loans for no credit history Home improvement loans Debt consolidation loans

Help centre Credit Cards Savings How we handle complaints Support and wellbeing Protect yourself from fraud Accessibility Support

Login

Home

Support and wellbeing

Money Problems

Money Problems

Support if you have issues making a payment.

I have a loan with you, what should I do if I'm unable to repay it?

Search help topics

Helpful links

Contact us
Web accessibility
Complaints
Fraud centre
Sitemap

Contact us
Web accessibility
Complaints
Fraud centre
Sitemap

Legal information

Legal hub
Credit card summary boxes
Savings terms and conditions
Privacy notice
Cookies
Modern Slavery Act Statement
Website terms

Legal hub
Credit card summary boxes
Savings terms and conditions
Privacy notice
Cookies
Modern Slavery Act Statement
Website terms

Corporate

Investor centre
Media centre
Careers
Useful corporate links

Investor centre
Media centre
Careers
Useful corporate links

Vanquis Bank Limited is registered in England & Wales with company number 02558509, with its registered office at Fairburn House, 5 Godwin Street, Bradford, BD1 2AH. VAT number 180555952. Vanquis Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority and is entered in the Financial Services Register under number 221156. Credit is subject to status, affordability, and credit checks. Credit is only available to UK residents aged 18 and over. Terms and conditions apply.

© 2025 Vanquis Bank. All rights reserved.