If you’re unable to log in to the app, you can request a PIN reminder to be sent to your home address by post. Please note this may take 5–7 working days to arrive.
To request a PIN reminder, simply text the word ‘PIN’ to 07860 094990 from the mobile number registered to your account.
You can also use our 24-hour automated service to request a PIN reminder for you or an additional cardholder. Just call us on 0330 099 3000.
