How do I change my cashback preferences or deactivate it?

We’ll only contact you about Vanquis Rewards cashback and offer personalised or relevant to you. If you want, you can unsubscribe from communications about your cashback offers, meaning we’ll only get in touch about things like your terms and conditions. To stop getting marketing communications, please go to the cashback area, tap on the settings cog and select ‘Your cashback communications’ to make a change.

If you opted to receive marketing communications for cashback when activating Vanquis Rewards, we’ll send you your top offers.   

If you want to stop earning cashback, please go to the cashback area, tap on the settings cog and select ‘Opt out’ and follow the instructions. Just so you know, you can only redeem cashback if you’re signed up for Vanquis Rewards. Please make sure you redeem any outstanding cashback before leaving – any unredeemed cashback will be lost as closure is immediate.

Once you’ve opted out, your personal data will be deleted from our cashback platform after 24 hours. This won’t affect the information we hold for you on your Vanquis Credit Card though.  If you decide you want to sign up again for cashback, you’ll just need to wait 24 hours before you do so.

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How do I report my card lost or stolen?
If you know your card is lost or stolen, report it and place an immediate stop on the card in the Vanquis app ...
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How do I find the App Terms of Use or Privacy Policy?
You can find the App Terms of Use and Privacy Notice in the app: Tap the 'person' icon top right on the home screen Then on the 'Profile and Settings' screen, tap 'Legal documents'
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Can I opt out of the Florida Prize Draw competition? And could I ever opt back in later?
You can opt out of being automatically entered into prize draws and competitions via the new mobile app. For other ways to opt out check the privacy notice on our website. If you’ve opted out of competitions but have since changed your mind, you can opt back in by emailing [email protected]
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