My card's been stolen. What do I do?

Please don’t worry.

If your card has been stolen you can report this straight away in the app:

  • Tap ‘Manage card’ on the home screen.
  • Tap ‘Report lost/stolen or damaged’ and follow the on-screen instructions to report the card stolen

Manage card screen in the app showing the option to report a stolen card

Jump to the Manage card screen.

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I’m trying to freeze my card but it says there’s an error. Can you help?
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