I have additional needs. How can I tell you about them?

Just so you know, our app supports the native accessibility features available on your device, including screen readers, font zooming and dark mode.

It also follows industry standards to assist customers with visual impairments.

If you have specific needs and want extra support to manage your account, please give us a call us on 0330 099 3000

We’re open Monday to Friday: 8.30am to 7.00 pm and Saturdays 9.00am to 4pm. Visit our contact us page for call charge information.

Related FAQs

Can I deal with Vanquis face-to-face?
Our services are designed to operate online through our app, and over the telephone.
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I am blind or partially sighted, how does the newly designed Vanquis credit card help me?
Our new credit cards have been designed with accessibility in mind and benefit from the following features ...
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Can I receive my credit card statements in large print, audio or braille?
Of course. If you need a reasonable adjustment on your account, like your statements in large print, audio or braille, please contact us.
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