Yes, we may contact you in this way to verify a transaction or to pass on important info. If you’ve received an SMS and aren’t sure about it, please reach out.
Here are some steps you can take to protect yourself from fraud:
- Be careful of the info you share on social media and online quizzes – like pet names and address details. These answers are often used for additional security questions.
- Regularly check your statements and credit file and report anything suspicious as soon as possible.
- Shred any paperwork that shows financial details or personal info. This could be your name, date of birth or address.
- Make sure your contact details are up to date. This includes your address, phone number and email address. We may need to contact you to confirm a transaction.
- Never share your one-time passcode or PIN with anyone. Vanquis will never ask for these. If someone does, it’s probably a scam.
- If you move house, ask Royal Mail to redirect your post to your new address for at least a year.
- Take the time to stop and think. If an offer sounds too good to be true, it probably is.
- Log in to websites directly through your browser rather than clicking a link.
- Keep your card with you and in a safe place.
- Don’t be embarrassed about reporting a scam. Speaking up could help protect other potential victims.
