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Home breadcrumb separator Help Centre breadcrumb separator Credit Cards breadcrumb separator Card Issues breadcrumb separator My card is damaged.  How do I get a new one?

My card is damaged.  How do I get a new one?

You can report your card as damaged straight away in the app:

  • Tap ‘Manage card’ on the home screen
  • Tap ‘Report lost/stolen or damaged’ and follow the on-screen instructions to report the card damaged

Manage card screen in the app showing the option to report a damaged card

Jump to the Manage card screen.

 

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I'm trying to Freeze my card but it says there's an error.  Can you help?
We're sorry you've had a problem. Our dedicated app support team will be able to help. Just give us a call on 0330 099 3065…
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