My card has been locked due to too many failed PIN attempts can you help me?

If you entered your PIN incorrectly three times in a shop, it will be locked.

With a locked PIN, you can’t get cash from ATMs or make payments in person.

But don’t worry, you can still:

  • Use Google Pay or Apple Pay
  • Shop online
  • Buy things over the phone

You can unlock your PIN by using it correctly at a cash machine. Or if you locked your PIN when withdrawing cash, it will automatically be unlocked the day after.

If you don’t know your correct PIN, you can view it in the app.

 

Related FAQs

Do you have a live chat service?
No, we don’t at the moment, but this help centre is packed with guidance and support to manage your credit card account. If you still need to speak to us, visit our contact us page
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How do I report my card lost or stolen?
If you know your card is lost or stolen, report it and place an immediate stop on the card in the Vanquis app ...
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How do I get a PIN reminder?
You can view your PIN instantly in the Vanquis app ...
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