Why is cashback currently showing as unavailable in my app?

There are a couple of reasons why cashback may not be showing in your app. This could happen if:

  • We’ve got a technical issue – we’ll look to fix this for you as quickly as we can. Please check back later and your cashback total should be showing again.
  • You’ve cancelled cashback recently. If you want to register again, you should have this option available to you in the offers section of the app, within 48 hours.

Related FAQs

How do I find the App Terms of Use or Privacy Policy?
You can find the App Terms of Use and Privacy Notice in the app: Tap the 'person' icon top right on the home screen Then on the 'Profile and Settings' screen, tap 'Legal documents'
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Can I opt out of the Florida Prize Draw competition? And could I ever opt back in later?
You can opt out of being automatically entered into prize draws and competitions via the new mobile app. For other ways to opt out check the privacy notice on our website. If you’ve opted out of competitions but have since changed your mind, you can opt back in by emailing [email protected]
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What's included in the prizes and how will I find out if I have won?
The Florida prize is a holiday from 24th October 2026 to 1st November 2026 with flights, transfers, hotel, theme park tickets, and meals for 4 people included. There are 50 to be won – 10 each month.  The silver prize is a tech bundle including a Smart TV, iPad, Nintendo Switch 2. The bronze prize...
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