I'm trying to change my address in the app and I've been asked to upload documents. Why is this and what documents do I send?

If our address checker can’t find your new address, you’ll be asked to upload documents to confirm it.

We’ll let you know which documents are acceptable and give you step-by-step instructions in the app.

You’ll also receive an email with a secure link in case you need more time to find and upload your documents.

Related FAQs

I tried to update my address in the app and it isn't listed in the search results.  What happens now?
You’ll be asked to upload documents to confirm your new address and we'll let you know which documents are acceptable.   We’ll provide step-by-step instructions…
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How do you use my personal info?
You can find out what info we collect and how we use it by viewing our privacy policy.
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How do I change my telephone number?
You can update your telephone number in the app: Tap on the 'person' icon top right of the home screen Tap on 'personal details'
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