Home breadcrumb separator Help Centre breadcrumb separator Manage your account breadcrumb separator Personal Information breadcrumb separator I tried to update my address in the app and it isn't listed in the search results.  What happens now?
Login
Home breadcrumb separator Help Centre breadcrumb separator Manage your account breadcrumb separator Personal Information breadcrumb separator I tried to update my address in the app and it isn't listed in the search results.  What happens now?

I tried to update my address in the app and it isn't listed in the search results.  What happens now?

You’ll be asked to upload documents to confirm your new address and we’ll let you know which documents are acceptable.

Screen in the app showing an error and instructions when an address is not found  

We’ll provide step-by-step instructions in the app, and we’ll also email you a secure link in case you need more time to find and upload your documents.

Related FAQs

How do you use my personal info?
You can find out what info we collect and how we use it by viewing our privacy policy.
Arrow Icon
How do I change my telephone number?
You can update your telephone number in the app: Tap on the 'person' icon top right of the home screen Tap on 'personal details'
Arrow Icon
How do I change my email address?
You can update your email address in the app: Tap on the 'person' icon top right of the home screen Tap on 'personal details'
Arrow Icon