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Home breadcrumb separator Help Centre breadcrumb separator Credit Cards breadcrumb separator Transaction Queries breadcrumb separator I've raised a transaction dispute claim.  What happens now?

I've raised a transaction dispute claim.  What happens now?

Our team will investigate your claim and get back to you within 28 days with the outcome. 

We may contact you by phone, email, or post.

Related FAQs

How do I request a refund on my account?
You can request a refund if you've accidentally overpaid or you have a credit balance on your account ...
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How do I dispute a transaction in the app?
If you’ve spotted a transaction you don’t recognise, you can report it in the app ...
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How do I check my transactions in the app?
From the home screen: Tap ‘Transactions and statements’. Tap on a transaction for more details about it. If something doesn’t look right, you’ll be able to let us know straight away by tapping on the button 'Need help with this transaction?'.
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