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Home breadcrumb separator Help Centre breadcrumb separator Credit Cards breadcrumb separator Purchase Queries breadcrumb separator What if I think I’m missing cashback?

What if I think I’m missing cashback?

If you notice missing cashback amounts, tap the settings icon in the top right-hand corner of your screen. Then, choose ‘Report missing cashback’ or ‘Report a missing redemption’.

We always aim to resolve your query as quickly as possible. This is usually within a few days but in certain situations, it can take up to 35 working days for everything to be sorted.

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What is Vanquis Rewards cashback and how do I activate it?
As part of the Vanquis Rewards programme, you can earn cashback when you spend at participating retailers using your linked Vanquis Visa Credit Card. Your cashback can be earned and paid to your credit card, you can trade up for an e-Gift Card or if you’d like, you can donate it to charity. Just so...
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How can I approve an online purchase?
Without the app we can't ask for your approval for certain purchases. This means ...
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What happens to my personal information and purchase habits I give as part of cashback?
These will only be used by our partner Visa to personalise your offers, as set out in the Visa Global Privacy Policy/Notice and Vanquis Rewards terms.
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