What should I do if the account holder has passed away?

Losing a loved one or someone important to you can be overwhelming. Dealing with financial affairs is never easy and can be difficult when experiencing grief. We’re here to support you and hope the information on this page will make things a little easier.

If your loved one was a Vanquis savings customer please contact us here.

Letting us know

Our team is ready to guide you through the practical next steps according to your needs. We’ll ask for appropriate details about the deceased and yourself for future contact about the account.

Please let us know by completing our bereavement notification form.

Phillips & Cohen Associates are our specialist bereavement partner. They are specialists in working with bereaved relatives to help finalise customers accounts when they pass away. Phillips & Cohen will be in touch if the account has a balance of more than £50.

Need to contact Phillips & Cohen?

Planning a funeral and things to consider

Once the death has been registered, you can arrange a funeral. Before you make any arrangements check if the deceased had a pre-paid funeral plan or life insurance.

Visit the government guide on what to consider when planning planning a funeral.

We’ve more support to help register a death and notify others and info on possible bereavement benefits.

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