Why isn’t Google Pay working when I try to make a purchase?

If you’ve added your Vanquis card and are using Google Pay for the first time:

  • Check your settings and make sure that your device is up to date
  • Ensure your card is listed in the Google wallet, there could be more steps you need to take to finish setting it up

If you’ve used Google Pay before:

  • Check that the retailer accepts Google Pay, look out for the contactless or Google Pay logo
  • Ensure your account is up to date with payments and you are not over your credit limit

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