My card's been stolen. What do I do?

Please don’t worry.

If your card has been stolen you can report this straight away in the app:

  • Tap ‘Manage card’ on the home screen.
  • Tap ‘Report lost/stolen or damaged’ and follow the on-screen instructions to report the card stolen

Manage card screen in the app showing the option to report a stolen card

Jump to the Manage card screen.

Related FAQs

Do you have a live chat service?
No, we don’t at the moment, but this help centre is packed with guidance and support to manage your credit card account. If you still need to speak to us, visit our contact us page
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How do I report my card lost or stolen?
If you know your card is lost or stolen, report it and place an immediate stop on the card in the Vanquis app ...
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How do I get a PIN reminder?
You can view your PIN instantly in the Vanquis app ...
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