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Loans help

Had a Vanquis Loan? Find out how to ask about your loan here.

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I applied for a loan after 1 January 2025

If you applied through our partner ClearScore (formerly Aro), then your loan will have been provided by one of their trusted panel of lenders. You’ll find your lender’s contact details in the documents or emails you were sent when you took out the loan.

These documents will include your Credit Agreement, any ‘welcome’ messages or other letters or emails they have sent since you took out your loan.

I applied for a Vanquis Loan before 31 August 2024

If you purchased a Vanquis Loan before 31 August 2024, please note:

All active loan accounts — including those taken out via comparison sites, directly through Vanquis, or via the Sunflower Brand — have now been transferred to Link Financial Services.

If you need to:

  • Manage your account
  • Make an additional payment
  • Request a settlement figure
  • Get support with repayments

Please contact Link Financial Services on 0330 135 5254.

Historical Loan Enquiries

If your enquiry relates to the management of your loan prior to its transfer to Link Financial, please contact Vanquis:

0333 003 5803
Opening hours: Monday to Friday, 10:00am – 4:00pm.

*Call charge information

Network charges may apply. Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from mobiles and landlines.

Having trouble repaying your Vanquis Loan?

Free, independent debt advice

Worried about your finances? There’s lots of independent support out there. Certain organisations offer non-judgmental, expert advice that may help you make informed financial decisions. It’s free too.

We work closely with:

Vanquis Bank Limited can be contacted at its registered office, which is at Fairburn House, 5 Godwin Street, Bradford, BD1 2AH. Registered number 02558509 England. VAT number 180555952. Vanquis Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 221156).

Vanquis Bank acts as a credit broker, not a lender, introducing customers to our partner ClearScore, which is a trading name of ClearScore Everywhere Limited (company number 06297533) of Dakota House, Concord Business Park, Wythenshawe, M22 0RR. ClearScore acts as a credit broker and not as a lender and is authorised and regulated by the Financial Conduct Authority (FRN 662079).

Terms and conditions apply. UK residents aged 18 and over. If you take out a loan, Vanquis Bank and ClearScore receive a commission payment from your lender. Different amounts of commission are received from different lenders and will be either a fixed amount or a percentage of the sum you borrow but will never affect what you pay under the loan you are offered. If you’d like further information about the commission Vanquis Bank or ClearScore receive as a result of your loan, please let us know. We will not charge you a fee for our services.