Vanquis pathway graphic
Vanquis pathway graphic

ESG Data Table

The sustainability data set out below and in the Vanquis Banking Group plc Annual Report and Financial Statements 2025 has been independently assured by SLR Consulting Limited in accordance with the ISAE 3000 Assurance Standard.

Customer satisfaction
2025
Overall customer satisfaction

83.7

2024
Overall customer satisfaction

83.5

Customer complaints
2025
Number of complaints

52,919

Number referred to FOS

8,533

% upheld by FOS

33%

2024
Number of complaints

87,561

Number referred to FOS

34,393

% upheld by FOS

10%

Colleague numbers
2025
Group headcount

1,293

2024
Group headcount

1,269

Female representation
2025
Female colleagues

48%

Female directors

27%

In senior management

34%

In middle management

41%

In first level management

47%

At colleague level

52%

2024
Female colleagues

46%

Female directors

35%

In senior management

34%

In middle management

39%

In first level management

42%

At colleague level

49%

Equality, diversity and inclusion
2025
Colleagues from a Black, Asian, other White or Minority Ethnic background

18%

Colleagues who have declared a disability

13%

Colleagues who have caring responsibilities

14%

Colleagues that identify as a gender other than male or female

1%

Colleagues from LGBTQ+ community

7%

2024
Colleagues from a Black, Asian, other White or Minority Ethnic background

17%

Colleagues who have declared a disability

16%

Colleagues who have caring responsibilities

15%

Colleagues that identify as a gender other than male or female

1%

Colleagues from LGBTQ+ community

8%

Learning and development
2025
Learning and development hours

29,996

Average number of L&D hours per colleague

23

2024
Learning and development hours

22,759

Average number of L&D hours per colleague

18

Absence and turnover
2025
Average number of absence days per colleague

5

2024
Average number of absence days per colleague

6

Colleagues who left
2025
Total colleague turnover rate

10%

% of colleagues who left voluntarily

74%

2024
Total colleague turnover rate

30%

% of colleagues who left voluntarily

47%

Health and safety
2025
Reportable accidents

0

Reportable accidents scaled up to 100,000 colleagues

0

Non-reportable accidents

13

Non-reportable accidents scaled up to 100,000 colleagues

1,005

2024
Reportable accidents

1

Reportable accidents scaled up to 100,000 colleagues

79

Non-reportable accidents

17

Non-reportable accidents scaled up to 100,000 colleagues

1,340

Whistleblowing
2025
Calls made to whistleblowing hotlines

4

2024
Calls made to whistleblowing hotlines

2

Social impact
2025
Colleague volunteering hours

3,061

Colleague matched funding

£10,199

2024
Colleague volunteering hours

2,546

Colleague matched funding

£12,001

Community investment breakdown
2025
Cash

£784,125

Management costs

£54,792

Value of colleague time

£90,208

Total community investment

£929,125

2024
Cash

£1,171,597

Management costs

£114,549

Value of colleague time

£77,271

Total community investment

£1,363,417

Environment
2025
Total greenhouse gas emissions (tonnes CO2e) (market-based)

148,305

Total greenhouse gas emissions (tonnes CO2e) (location-based)

148,519

Scope 1 emissions (tonnes CO2e)

196

Gas use GHG emissions (tonnes CO2e)

53

Diesel and petrol GHG emissions (tonnes CO2e)

0.5

Fugitive emissions (tonnes CO2e)1

142

Scope 2 emissions

332

Electricity GHG emissions (tonnes CO2e) (market-based)2

59

Electricity GHG emissions (tonnes CO2e) (location-based)

273

Scope 3 emissions

148,049

Suppliers’ emissions (tonnes CO2e)3,4

31,275

Water supply (tonnes CO2e)

1

Paper usage (tonnes CO2e)5

57

Scope 1 and 2 associated ‘well-to-tank’ emissions (tonnes CO2e)

115

Waste collection and management (tonnes CO2e)

1

Water treatment (tonnes CO2e)

1

Air travel (tonnes CO2e) 4

927

Rail travel (tonnes CO2e)

41

Grey fleet (tonnes CO2e)

34

Other travel (tonnes CO2e)

2

Hotel stays (tonnes CO2e)

47

Scope 3 associated ‘well-to-tank’ emissions (tonnes CO2e)

325

Employee commuting to work (tonnes CO2e)6

433

Employee homeworking (tonnes CO2e)

519

Financed vehicles (tonnes CO2e)7

114,272

Intensity ratio

0.33

Absolute waste arising (tonnes)

148

Recycled (tonnes)

99

Sent for energy recovery (tonnes)

34

Landfill (tonnes)

1

Waste from food and compost (tonnes)

14

Paper usage for admin and marketing (tonnes)

42

2024
Total greenhouse gas emissions (tonnes CO2e) (market-based)

288,968

Total greenhouse gas emissions (tonnes CO2e) (location-based)

288,986

Scope 1 emissions (tonnes CO2e)

111

Gas use GHG emissions (tonnes CO2e)

107

Diesel and petrol GHG emissions (tonnes CO2e)

4

Fugitive emissions (tonnes CO2e)1

Scope 2 emissions

760

Electricity GHG emissions (tonnes CO2e) (market-based)2

371

Electricity GHG emissions (tonnes CO2e) (location-based)

389

Scope 3 emissions

288,849

Suppliers’ emissions (tonnes CO2e)3,4

23,439

Water supply (tonnes CO2e)

1

Paper usage (tonnes CO2e)5

90

Scope 1 and 2 associated ‘well-to-tank’ emissions (tonnes CO2e)

147

Waste collection and management (tonnes CO2e)

4

Water treatment (tonnes CO2e)

1

Air travel (tonnes CO2e) 4

889

Rail travel (tonnes CO2e)

23

Grey fleet (tonnes CO2e)

27

Other travel (tonnes CO2e)

4

Hotel stays (tonnes CO2e)

137

Scope 3 associated ‘well-to-tank’ emissions (tonnes CO2e)

275

Employee commuting to work (tonnes CO2e)6

578

Employee homeworking (tonnes CO2e)

547

Financed vehicles (tonnes CO2e)7

262,417

Intensity ratio

0.43

Absolute waste arising (tonnes)

102

Recycled (tonnes)

80

Sent for energy recovery (tonnes)

13

Landfill (tonnes)

3

Waste from food and compost (tonnes)

5

Paper usage for admin and marketing (tonnes)

67

Suppliers paid according to the Prompt Payment Code
2025
% of invoices paid within 30 days

98%

2024
% of invoices paid within 30 days

97%

1 The fugitive GHG emissions that arise from the use and maintenance of the air conditioning systems and units in our offices are reported for the first time in FY25. This is why there is no comparable data for FY24.

2 The market-based emission factors from one of our two electricity suppliers, which provides electricity to our London office, are in CO2 and not CO2e (i.e. do not include non-CO2 emissions). The emissions factors used in the market-based method for this supplier covers the period 1st April 2024–31st March 2025 only. The electricity provided to our other offices in Bradford, Chatham and Petersfield is 100% renewable and therefore has a market-based emission factor of 0.

3 When calculating the suppliers’ carbon emissions using the spend-based method, we have used the US Environmental Protection Agency Economically Extended Input-Output methodology which uses the North American Industry Classification System (NAICS) emission factors. These emission factors were published in 2024 and provide kg of carbon dioxide equivalents per 2022 US dollar (USD). As such, our supplier spend figures have been converted into USD using an exchange rate of GBP 1 to USD 1.34. In addition, an inflation rate of £1.15 has been implemented to ensure accuracy and transparency. Specific GHG emission conversion factors that relate to specific NAICS code categories have been applied to 80% of the Group’s suppliers by spend, with an NAICS code average conversion factor applied to the remaining 20% of suppliers by spend.

4 In the absence of wastewater treatment volume data for some offices, we have assumed that the wastewater treatment volume figures are the same as the water supply volume figures; this approach results in an overestimate of the total water treatment volumes.

5 Paper use figures includes paper used for office/administration, marketing and operation purposes.

6 Employee commuting to work emissions (tCO2e) are based on our 2025 employee survey.

7 The GHG emissions from the vehicles that are financed by the Group are based on the number of live vehicle finance agreements for the 2025 reporting period. The methodology used to calculate these emissions aligns with the PCAF Standard which relates to measuring and reporting scope 3 category 15 emissions. In calculating these emissions, we have assumed a mileage of 7,100 miles per annum (2024: 12,000 per annum) based on the UK Government’s Department for Transport National Travel Survey (August 2025) and used real-world category average emission factors published by Department for Energy Security and Net Zero.

 

Find a full breakdown in the ISAE 3000 Assurance Standard.