Accessibility support
Need accessibility support? Here’s how we can make managing your account easier.
We understand our customers have different needs, which is why we’re committed to providing services that are accessible to all. Learn more about the services we offer in this useful guide.
Braille, large print, audio and coloured overlays
If you’re visually impaired, we can give you your terms and conditions, statements and other communications in:
- Braille
- Large print
- Audio
- Coloured overlays
How to get this
If you’re a credit card or savings customer, just give us a call — 0330 009 3000* for credit cards or 0191 505 0003* for savings — and let us know the format that works best for you.
You can find our opening hours and contact information on our contact us page.
Chip and signature credit cards
Chip and signature cards can help if you have memory or mobility difficulties and have trouble using your PIN. It means you can use your signature instead of your PIN when paying with your card.
How to get this
You can order a chip and signature card by calling us on 0330 009 3000*.
Getting help with your banking
If you find it hard to speak on the phone or manage your Vanquis credit card account, you can get someone you trust to help with your banking. Once you’ve chosen your authorised user, they can:
- ask about account info - like balance, transactions and statements
- change your payment due date
- make third-party payments
- lower your credit limit
- ask for a PIN reminder
- make a complaint
- dispute transactions
- report a card lost of stolen
How to get this
Call us on 0330 009 3000* and we’ll send you an authorised user form in the post. Then, just complete it and send it back to us at:
Vanquis Visa Card Customer Services
PO Box 399
Chatham
ME4 4WQ
Text relay
A text relay service can translate speech to text or text to speech. This can help if you have trouble hearing or speaking over the phone.
Call us through Relay UK for free and a relay operator will type out what you say. You can then read this on your device and you’ll be able to speak or type your reply.
Relay UK is a third-party service which means it’s not provided by Vanquis.
How to do this
Head to Relay UK for more on how to get set up.
Haven’t found what you’re looking for?
If you don’t see the accessibility support you need, please give us a call. We’ll do everything we can to help.
*Call charge information
Network charges may apply. Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from mobiles and landlines.