Credit card help

From using your credit card abroad and PIN reminders to reporting your card lost or stolen, here’s everything you need to know.

Let’s help you

What are you looking for?

Lost or stolen

Freeze your card, report it lost and protect your digital wallet.

Pay your credit card

Here’s how easy it is to make a payment.

Your PIN

PIN reminders and everything else you need to know.

Verify online purchases

How we keep your purchases safe.

Problem transaction

Chargebacks, Section 75 – your purchase could be covered.

Your credit limit

How increases work and how to request a lower limit.

Apple Pay

Add your card on all your Apple devices.

Google Pay

A fast, easy and secure way to pay, in-store or online.

Spending abroad

Your Vanquis card is accepted across the world.

Cash transactions

Learn how to withdraw cash and use your card for cash transactions.

Helpful links

Legal information

Corporate

Vanquis Bank Limited is registered in England & Wales with company number 02558509, with its registered office at No. 1 Godwin Street, Bradford, West Yorkshire, United Kingdom, BD1 2SU. VAT number 180555952. Vanquis Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority and is entered in the Financial Services Register under number 221156. Credit is subject to status, affordability, and credit checks. Credit is only available to UK residents aged 18 and over. Terms and conditions apply.