How to update your details

Find out the best way to change your name, address and contact details.

Changing your contact details

It’s easy to update your phone number or email address in the Vanquis app.

Tap the ‘More’ menu
Tap ‘My contact details’
Tap the pencil icon to make your changes

Not got the app yet? Download it now.

The quickest way to update your details is in the app. But you can also do it by calling us on 0330 099 3000*.

Are you a savings customer? Log in to your secure online portal to update your contact details.

You can find our opening hours and contact information on our contact us page.

Changing your address

Head to the Vanquis app to update your address – it’s nice and simple.

Tap the ‘More’ menu
Tap ‘My contact details’
Tap the pencil icon to make your changes

Not got the app yet? Download it now.

The quickest way to update your details is in the app. But you can also do it by calling us on 0330 099 3000*.

If we’ve asked you for proof of address, check out which documents we can accept below.

If we ask you for proof of identity (there’s more on this further down the page) as well as address, you’ll need to provide a separate document for each.

Please send your document(s) to:

Vanquis Visa Card Customer Services
PO Box 399
Chatham
ME4 4WQ

Are you a savings customer? Log in to your secure online portal to update your contact details.

Certified documents

If we ask you for a certified copy of a document, it needs to be signed and dated by a professional and include their full name, contact details and professional registration number (if applicable).

Here’s a list of people who can certify a document:

teacher
solicitor
accountant
bank official
police officer
post office clerk
civil servant
council official

Acceptable proof of address documents

Bank or Building Society Statement

Original bank or building society statement or an in-branch printed statement stamped by the bank – dated within the last 3 months.

UK driving licence

A photocopy or photo of your current UK driving licence.

Council tax bill

Your original council tax bill – dated within the current year.

HM Revenue & Customes tax notification

Your original HM Revenue & Customs tax notification letter – dated within the last 3 months.

Gas, electric or landline telephone postal bill

Your original gas, electric or landline telephone postal bill – dated within the last 3 months.

Pension Services - State Pension statement

Your original Pension Services – State Pension statement – dated within the current year

Department for Work & Pensions benefits entitlement letter

Your original Department for Work & Pensions benefits entitlement letter – dated within the last 3 months.

Solicitors or conveyancing letter on headed paper

An original solicitors or conveyancing letter on headed paper – dated within the last 3 months (from the date the property purchase was confirmed)

Local authority rent card, rent book or tenancy agreement

A signed copy of local authority rent card, rent book or tenancy agreement – dated within the current year.

Power of Attorney document or Court of Protection Order

Power of Attorney document or Court of Protection Order. Stamped by the Office of Public Guardian (OPG) or the Court

Household or contents insurance policy

Household or contents insurance policy – dated within the last 12 months.

Mortgage statement

Mortgage statement – dated within the last 12 months.

A reference from a serving Commanding Officer of the Armed Forces

Written reference from a serving Commanding Officer of the Armed Forces – within the last 3 months.

Changing your name

To update your name on your Vanquis credit card account, we’ll need some documents to confirm the change. You can use:

You can send us any of the following document types as proof of identity, as long as they’re in date. They can be used for both changing your name and as proof of identity.

copy of a valid passport (including a photo)
Photocopy or photo of a valid UK driving license
a certified copy of an electoral identity card, issued by the Electoral Office of Northern Ireland
a certified copy of a firearms certificate or shotgun license
a certified copy of a biometric residence permit, issued by the Home Office
a certified copy of an 18+ citizen card

If we ask for proof of address (there’s more on this further up the page) as well as identity, you’ll need to provide a separate document for each.