Here’s how we can make managing your account easier.
We understand our customers have different needs, which is why we’re committed to providing services that are accessible to all.
If you’re visually impaired, we can give you your terms and conditions, statements and other communications in:
- Braille
- Large print
- Audio
- Coloured overlays
If you’re a credit card or savings customer, just give us a call and let us know the format that works best for you.
Chip and signature credit cards
Chip and signature cards can help if you have memory or mobility difficulties and have trouble using your PIN. It means you can use your signature instead of your PIN when paying with your card.
You can order a chip and signature card by calling us.
Getting help with your banking
If you find it hard to speak on the phone or manage your Vanquis credit card account, you can get someone you trust to help with your banking. Once you’ve chosen your authorised user, they can:
- ask about account info – like balance, transactions and statements
- change your payment due date
- make third-party payments
- lower your credit limit
- ask for a PIN reminder
- make a complaint
- dispute transactions
- report a card lost of stolen
Call us and we’ll send you an authorised user form in the post. Then, just complete it and send it back to us at:
Vanquis Visa Card Customer Services
PO Box 399
Chatham
ME4 4WQ
Text relay
A text relay service can translate speech to text or text to speech. This can help if you have trouble hearing or speaking over the phone.
Call us through Relay UK for free and a relay operator will type out what you say. You can then read this on your device and you’ll be able to speak or type your reply.
Relay UK is a third-party service which means it’s not provided by Vanquis.
Head to Relay UK for more on how to get set up.
