I don't recognise a transaction on my savings account. What should I do?

If you think you may have been a victim of fraud or you don’t recognise transactions on your savings account, please call us as soon as possible on 0191 505 0033. We’re here Monday to Friday 9am to 5pm.

*Call charge information

Network charges may apply. Calls to 01 and 03 numbers from UK landlines and mobiles are normally included in free plan minutes if available; otherwise calls to 03 numbers cost the same as calls to 01/02 prefix numbers. Calls to 0800 or 0808 numbers are free from mobiles and landlines. 

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